PRIVACY POLICY
Last updated: 2 September 2026
1. Introduction
Tactical AI respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry or communicate with us by email or telephone.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable South African laws.
Personal information means information relating to an identifiable natural or juristic person. This may include your name, contact details, company information, IP address and other information that can identify you directly or indirectly.
This policy applies primarily to the Tactical AI website and general enquiries. Personal information processed in connection with CCTV surveillance, offsite monitoring or other client security services may also be governed by client agreements, operational procedures and service-specific privacy notices.
2. Responsible Party
For the purposes of POPIA, the responsible party is:
Tactical AI [insert registered legal entity name]
Registration number: [insert if applicable]
Physical or registered address: [insert address]
Telephone: (012) 012 6109
Email: stefan@tacticalai.co.za
Information Officer
Name: [insert Information Officer’s full name]
Email: [confirm whether stefan@tacticalai.co.za will be used]
Telephone: [insert or use one of the numbers above]
Privacy enquiries and requests relating to personal information may be directed to the Information Officer.
3. Personal Information We Collect
Information You Provide
When you contact Tactical AI through the website, by email or by telephone, we may collect the information you choose to provide.
This may include your name, surname, company or organisation, telephone number, email address, property or site type, service requirements and the contents of your enquiry.
Please do not submit confidential security information, access credentials, alarm codes or other sensitive operational information through a general website contact form.
Information Collected Automatically
When you visit the website, our server, hosting provider or website services may automatically collect limited technical information.
This may include your IP address, browser type and version, device type, operating system, referring website, pages visited, date and time of access, approximate location derived from your IP address and information about how the website performs.
This information is generally used to deliver the website, maintain its security, identify technical problems and understand how visitors use it.
4. How We Use Personal Information
Tactical AI may process personal information to:
- respond to enquiries and requests;
- contact you about a requested service, assessment or consultation;
- prepare proposals, quotations or related communications;
- manage prospective and existing client relationships;
- operate, maintain and secure the website;
- identify and prevent unauthorised access, fraud or misuse;
- understand and improve website performance and content;
- maintain appropriate business and communication records;
- comply with legal, regulatory and contractual obligations; and
- protect our rights, clients, systems and legitimate business interests.
We will not use personal information for a purpose that is materially incompatible with the reason it was collected unless permitted or required by law.
5. Lawful Processing
Under POPIA, personal information may be processed where:
- you have consented to the processing;
- processing is necessary to take steps at your request or perform a contract;
- processing is required to comply with a legal obligation;
- processing protects a legitimate interest of the data subject;
- processing is necessary for the proper performance of a public-law duty; or
- processing is necessary to pursue the legitimate interests of Tactical AI or a third party to whom the information is supplied.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.
6. Cookies
The Tactical AI website may use cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website. They may be required for website functionality, security, preference management and visitor analytics.
Necessary Cookies
Necessary cookies support essential website functions, including security, page navigation, form operation and recording your cookie preferences. These cookies may operate without consent where they are required for the website to function.
Analytics Cookies
If analytics services are enabled, analytics cookies may collect information about how visitors use the website. This can include pages visited, time spent on the website, general device information and how visitors arrived at the website.
Analytics cookies should only be activated after you have provided consent through the website’s cookie banner, where consent is required.
You can accept, reject or manage non-essential cookies through the cookie banner. You may also control cookies through your browser settings. Disabling certain cookies may affect parts of the website.
7. Google Analytics
We may use Google Analytics 4, a website analytics service provided by Google, to understand how visitors use the website and to improve its content, structure and performance.
Google Analytics may process information including device and browser data, general location information, pages visited, interactions and IP-related information. Tactical AI should not intentionally send names, email addresses, telephone numbers or other directly identifying information to Google Analytics.
Google may process information on servers located outside South Africa. Information is handled according to Google’s terms, privacy documentation and applicable data-transfer safeguards.
Google Analytics data will be retained according to the retention settings selected within the Tactical AI Google Analytics account. Non-essential analytics should only operate after the appropriate cookie consent has been obtained.
You can manage analytics cookies through the website’s cookie settings or your browser. Further information is available in the Google Privacy Policy and Google’s information on managing cookies.
8. Contact Forms and Communications
When you submit a contact form, send us an email or contact us by telephone, we process the personal information required to understand and respond to your enquiry.
Information submitted through the website may be transmitted to Tactical AI by email and stored within our website, email or business systems.
Fields marked as required must be completed so that we can process the enquiry. Providing additional information is voluntary.
We retain enquiry information for as long as reasonably necessary to respond, maintain appropriate business records, manage a resulting client relationship or comply with legal obligations.
9. Sharing Personal Information
Tactical AI does not sell personal information.
We may share limited personal information with trusted service providers where necessary to operate the website or conduct our business. These providers may include website hosting companies, email providers, IT support providers, analytics services, professional advisers and security or response providers involved in a requested service.
Service providers should only process information for the agreed purpose and must apply appropriate confidentiality and security measures.
We may also disclose information where required by law, legal process or a competent authority, or where reasonably necessary to protect our rights, systems, clients or other persons.
If the structure or ownership of Tactical AI changes, relevant information may be transferred as part of a lawful business transaction, subject to appropriate safeguards.
10. International Processing
Some website, email, hosting or analytics providers may process personal information outside South Africa.
Where personal information is transferred across national borders, Tactical AI will take reasonable steps to ensure that the transfer is permitted under POPIA and that the recipient is subject to an appropriate law, agreement, corporate rule or other safeguard providing adequate protection.
11. Information Security
Tactical AI takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, interference, misuse, alteration or disclosure.
These measures may include access controls, password protection, system updates, secure hosting, malware protection, restricted administrative access and appropriate internal procedures.
No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to identify and address security risks.
Where required by law, affected data subjects and the Information Regulator will be notified of a security compromise involving personal information.
12. Retention of Personal Information
Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal or contractual obligations, resolve disputes and maintain appropriate business records.
Retention periods may differ according to the type of information and the purpose for which it is processed.
When personal information is no longer required, it will be deleted, destroyed, de-identified or securely archived where continued retention is required by law.
13. Direct Marketing
Tactical AI may send marketing communications where you have consented or where another lawful basis permits us to do so.
Every electronic marketing communication will provide a reasonable way to opt out. You may withdraw from marketing communications at any time by using the unsubscribe method provided or contacting us at stefan@tacticalai.co.za.
Opting out of marketing will not prevent Tactical AI from sending service-related or administrative communications concerning an existing enquiry, quotation, contract or service.
14. Your Rights
Subject to POPIA and applicable legal limitations, you may have the right to:
- ask whether Tactical AI holds personal information about you;
- request access to your personal information;
- request correction or updating of inaccurate information;
- request deletion or destruction where the information is no longer authorised to be retained;
- object to certain processing on reasonable grounds;
- withdraw consent where processing is based on consent;
- object to direct marketing;
- submit a complaint concerning the processing of your personal information; and
- lodge a complaint with the Information Regulator.
Tactical AI may need to verify your identity before responding to a request. Certain information may need to be retained where required by law, contract or a legitimate legal purpose.
Requests should be directed to:
Email: stefan@tacticalai.co.za
Telephone: (012) 012 6109
15. Complaints to the Information Regulator
If you believe that your personal information has been processed in contravention of POPIA, you may first contact Tactical AI so that we have an opportunity to address the concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator website: https://inforegulator.org.za
Complaints information: https://inforegulator.org.za/complaints/
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
The Information Regulator may update its contact information and complaint procedures. Please consult its website for current details.
16. External Websites and Social Media
The Tactical AI website may contain links to third-party websites, social-media platforms or external services.
When you follow an external link, the privacy policy and terms of the relevant third party apply. Tactical AI is not responsible for the privacy practices, security or content of websites it does not control.
17. Children’s Personal Information
The Tactical AI website is intended for adults seeking security products, services or business information.
We do not knowingly use the website to collect personal information directly from children. If you believe that a child’s information has been submitted without appropriate authorisation, please contact us so that the matter can be reviewed.
18. Changes to This Privacy Policy
Tactical AI may update this Privacy Policy when its website, services, technology or legal obligations change.
The current version will be published on the website with the date of the latest update. Material changes may also be communicated through an appropriate website notice.
19. Contact Tactical AI
For questions about this Privacy Policy or the processing of your personal information, contact:
Tactical AI [insert registered legal entity name]
Information Officer: [insert full name]
Address: [insert physical or registered address]
Telephone: (012) 012 6109
Email: stefan@tacticalai.co.za